FAQs | angli-EAR Hearing and Tinnitus Solutions

Our COVID procedures remain unchanged.

Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July.

Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment.

To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change.

Read more here

Frequently asked questions

Why should I come to an independent clinic, such as yourselves, instead of a national company?

As an independent clinic we are not tied in to any commitments to any suppliers and we are not pwned by any supplier and therefore can give you the best impartial advice on the most suitable hearing solution for you. Below is a quote from a recent Which? survey.

“Independent audiologists have been given 5 stars across the board in the Which? “Buying a hearing aid” survey. With a customer score of 84%, independent audiologists were praised for their products and pricing, staff and service, and arrangements and facilities. The major chains did not fare as well, with the highest rated at 5% lower than the independent sector. Independents were also the only businesses who scored 5 stars in all of the rated categories ‘products and pricing’, ‘staff and service’, and ‘arrangements and facilities’.

Which? also concluded that on average, privately purchased hearing aids were supplied in under a week, whereas the NHS provided their hearing aids in just under a month! In a case study, a Which? member also commented that her NHS hearing aids were amplifying background noise, such as the wind whistling. On visiting her local independent audiologist, she was able make a huge difference to her life by having the correct hearing aids programmed and fitted.

The Which? survey stated that independent businesses got five stars for their staff and service.”

Do I need a referral from my GP to have my ear wax removed?

No, you do not need a referral from your GP to have your ear wax removed. We will ask you a comprehensive history to ensure that ear wax removal can be preformed safely.

Do I need a referral from my GP to have a hearing test?

No, it is not necessary to obtain a GP referral to have your hearing tested. With your approval we can provide a copy of your assessment to your GP for their records.

How much do you charge for a hearing assessment?

We offer a professional service and are pleased to offer you a free full diagnostic assessment when you purchase a hearing instrument from angli-EAR Hearing. A fee of £80 will be charged for this service if you choose not to make a purchase, but this charge can be redeemed against a future purchase.

How long will the Hearing assessment take?

At angliEAR Hearing and Tinnitus Solutions we want to ensure we understand your hearing concerns fully before making any recommendations regarding hearing devices.  Our Hearing Assessments are scheduled for 90 minutes so that we have plenty of time to sit with you and discuss your individual hearing needs and to complete a comprehensive hearing assessment. We will then be able to discuss the most appropriate options for you based on your results and hearing needs.

Can I trial hearing aids first to make sure I am happy with them?

Yes. We give you a FREE 30-day, no obligation, trial to make sure that you are happy with your hearing aids in all the situations you need them for.  If during this time you find they are not suitable for your needs we will happily try a different make or model to find the right set for you.

We will take a photocopy of your driver’s licence and credit card at the beginning of your trial and you will be asked to sign a form confirming that you understand that you are responsible for the loss or damage of the hearing aids for the duration of the trial.  At the completion of the trial we will schedule an appointment to see you and if you are happy with your chosen hearing aids then you will be asked to complete payment at this time.

Are there other options apart from Hearing Aids?

Yes.  There are a number of assistive listening devices that may also be considered for you.  If you only need help with the TV for example, then we may recommend a TV headset to solve the problem of the TV being too loud for others.  If hearing the phone ring or conversation on the phone is the only issue then we have a number of amplified telephones that may suit your needs. Other devices are available to help with hearing in specific situations, however if you find that you have difficulty hearing in a number of different situations then a hearing aid is probably the best option for you.

Do you make custom ear plugs?

Yes. We can make custom ear plugs for musicians, swimming, sleeping and for those who are exposed to constant loud noise. These required an appointment to have an ear impression to be taken so that the ear plugs are a comfortable and accurate fit. Please contact us for more details on options and pricing.

Do you do after hours appointments or home visits?

Yes.  We are able to accommodate appointments outside of normal business hours. We are also able to come to your home if you are unable to travel. Please contact us for more information on these services.

Can I see you if I have hearing aids from someone else?

Yes, we are more than happy reassess your hearing needs even if you have hearing aids supplied by another company.

What should I do if I have a problem with ear wax?

As soon as your ear wax becomes problematic, start using olive oil! Prior to your wax removal appointment. simply apply olive oil twice a day.  This should be sufficient to soften the wax to aid the safe removal.

What is the difference between ear wax syringing and micro-suction?

Micro-suction is when ear wax is removed with the help of a low-pressure suction machine. This is done by gentle suction with a low-pressure suction machine and fine sterile probe. Our state-of-the-art video equipment is used to directly visualise the ear wax whilst it is being removed.


Ear irrigation replaces the old-fashioned technique of ear syringing and uses an irrigation device to remove ear wax. With irrigation we never want to squirt water directly into the ear, as happens with syringing. The irrigation introduces water into the ear via a specially adapted ear piece. This allows water to be put into the ear canal wall in 3 ways, allowing the water to flush the wax out safely.


Our audiologists are experienced ear wax removal specialists who are ENT-trained to perform endoscopic ear wax removal (including micro-suction) to safely clean and clear your blocked ear.

Why should I choose angli-EAR Hearing?

angli-EAR Hearing use state of the art testing methods to understand your hearing abilities to make our recommendations. Our testing methods are diagnostic and our passion for helping people hear combine to ensure you feel safe in the knowledge that choosing angliEAR Hearing will offer the solution for your life.

Do you offer interest free credit?

During your 30 day, no obligation trial, if you choose to purchase your hearing aids we offer interest free credit (subject to status and acceptance) A minimum of 10% deposit is required and payments can be spread over 12 or 24 months.