Our COVID procedures remain unchanged. Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July. Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment. To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change. Read more here.

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Join our team! We are looking for a Receptionist

We are looking for a receptionist for our well-established, independent Hearing Care practice based within the Cambridge area, you will be working Monday to Friday, but be open to covering a Saturday very occasionally. The practice prides itself on offering a very professional service to our clients so are looking for someone who is well motivated, a keen team player, and has excellent customer service skills. We are happy to consider candidates who have worked in any of the healthcare sectors and feel they have the relevant experience.

Main responsibilities:

Taking calls, greeting clients, booking appointments, actioning repairs and general diary management.
Monitor appointments, ensuring that all client forms are completed before they arrive at the clinic.
Adding new clients to the Audiology Management System.
Manage, monitor, and action the info@ email inbox.
Assist with the administrative activities for the clinic, including generating invoices, accepting payments, and recording transactions.
Provide support to the Clinicians, Practice Manager and Directors members where required.
Responsible for managing the incoming and outgoing mail and handling all correspondence ensuring that it is dealt with quickly, efficiently and in line with rules and regulations.
Deliver excellent front line customer service to clients and suppliers.
Oversee the reception area to ensure efficient and effective practices are deployed and reception cover is maintained.
Assist the Practice Manager with monitoring all matters relating to IT, phones, printers and internet – liaising with the IT support company where required for troubleshooting.
Send out client letters and GP reports where requested, scan copies to the Audiology Management System and client files.
Assist the Practice Manager with the purchasing and monitoring of stock levels, facilities and housekeeping.

Skills required:

Excellent customer service skills
Professional telephone manner
Sound knowledge of Microsoft Office Suite
Able to be self-motivated and work independently
Enjoy working as part of a team
Great attention to detail.

Working hours:
Monday to Friday
9.00am to 5.30pm
Very occasional Saturday: 9.00am to 5.00pm

Offering a very competitive salary depending on experience.

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

COVID-19 considerations:
All staff and Clients are required to wear a mask, temperature checks are taken and hands to be sanitised. Covid pre-screening checks actioned before any appointments

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