Updates to Our Booking System - angli-EAR hearing

Our COVID procedures remain unchanged.

Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July.

Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment.

To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change.

Read more here

Updates to Our Booking System

We’re always listening to our clients feedback. It’s the best way for us to continue to offer the high standard of customer care we pride ourselves on.

The reason we have an online booking system is because of feedback from our clients. In fact, a key member of our team is ‘Jane’ – the booking software we use to help us run our business.

Following recent client comments, we’d realised it can be difficult if you need to book appointments for multiple people in the family.  It’s great news that you trust us with all your family’s hearing need, but this can make our system difficult to use! So we’ve now fixed that.

The system has been updated to allow one person to manage multiple family members’ appointments, including booking appointments and completing intake forms for the whole family from a central profile.

Here’s a screenshot of what that looks like:

Creat an account for family members - omline booking

 

 

 

 

 

 

 

The next time you log in you will be asked who you want to book for…

 

 

 

 

 

 

 

(Only my mother calls me by that name by the way!)

Not everyone likes to be known by the name given by their mum, but at medical appointments, it’s often needed. We now have a feature to allow you to let us know your preferred name.

We will always assume to refer to you by your formal salutation unless you invite us to do so otherwise. Just log on to your account and you can update your preferences if we currently use a name you usually associate with being in trouble!

 

 

 

 

 

 

 

 

 

We always welcome feedback from our clients – good or bad. It not only helps us improve but also ensures we keep doing the great things that you value about what we do at angli-EAR Hearing.

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