Our COVID procedures remain unchanged. Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July. Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment. To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change. Read more here.

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Cancellation policy

We are pleased to cancel and re-schedule without penalty or administration fees, up to 3pm the day before your appointment. However, if you cancel after 3pm, reschedule or don’t attend on the day of your appointment this will incur the fees listed below as it is unlikely we will be able to re-use the time to support other clients.

Ear Wax Removal – £80. This fee also applies if there is no wax at the appointment.

Ear Health check – £30

Hearing Screening – £30

Full Diagnostic Assessment – £80

Tinnitus Consultation – £160