I never normally leave reviews but felt that our experience today was so outstanding, positive and has made such a difference for my daughter that Trevor and his team deserve all the praise and appreciation I can give.
I took my daughter who has special needs, for removal of earwax today. My daughter suffers from extreme anxiety in any medical environment and we have tried and failed many times at our GP surgery for this procedure but have always left with my daughter extremely upset because she couldn’t go through with this.
From my very first phone call to angli-EAR Hearing the service we have received has been faultless.
We were fitted in early this morning so my daughter wouldn’t have apprehension building throughout the day.
Trevor and Julie were fantastic with my daughter, from making her a perfect cup of tea, to patiently explaining everything regarding the wax in her ear, what they could do and how to look after her ears in the future.
Because of their kindness, patience and absolute professionalism, my daughter did not experience any kind of anxiety at all.
She even laughed at points during this procedure and was completely fascinated with what was happening.
After the procedure my daughter was able to ask any further questions and just generally take her time.
As a mother of a child with special needs I am far used to having to battle in different situations like this. To be able to have the time and space and reassurance that Trevor gave to us both is truly priceless. And being made a cup of coffee that I could drink whilst it was still hot was a wonderful bonus!
And I have to send out an especially big thank you to Teddy and Buddy, two of the most gorgeous dogs you could ever wish to meet. A gorgeous bonus to have them greeting us this morning and helping my daughter relax right from the very start.
Trevor and your team, thank you so much for everything you have done for us today. You have helped in far more ways than just the wax removal procedure. You have given my daughter confidence that she can face medical interventions with the right support.
Thank you so very very much!