Firstly the reception and working areas were immaculate and the Covid restrictions and precautions were taken very seriously. I felt totally safe. The reception staff were friendly, efficient and courteous. The young man that saw me (Daniel?) was incredible. He took time to listen to my problem, gave me an examination and sorted everything out with kindness and reassurance. He also gave me some invaluable advice and assistance for the future. Although I was hesitant at first to attend I was so pleased that I did. I can now hear again !