My 94 year old father had been trying to clean his ears on his own for years, resulting in substantial build up of wax. I found the appointment process excellent and got a prompt appointment, giving us enough time to soften the wax before the day. Instructions were clear for arrival and he was met at the door. It only took 20 minutes and the difference has been life changing for him. The procedure was not painful. Staff were professional and friendly. I have no hesitation in using you again .