Needed an urgent same day appointment for my 89 year old father to remove wax. He was being moved between Addenbrookes Hospital and a palliative community care home and could not hear anything he was being told. Addenbrookes Audiology were too busy to help him. Dylan make time to see him, the issue was treated the same day and he was able to move into his new home and communicate with his new care team – an absolutely fantastic result that made very difficult circumstances slightly more easier to deal with- thank you!!!