I had been attempting to get an appointment to see my doctor ‘in person’ regarding an ongoing ear issue for 5 months. I rang to make an appointment and managed to secure an assessment at Angli-ear that afternoon. A camera ear check confirmed that the issue was not with my actual ear (no wax build up or pressure problems) but was most likely to be a blockage within my eustachian tube – something which had not been suggested during the three telephone consultations I had experience with the doctor. The Angli-ear consultant suggested that, armed with this information, I continue to press for an actual appointment with the doctor to be refered to an ear, nose and throat specialist. I have now had another telephone consultation with the doctor and awaited a referral to a ENT specialist.