Our COVID procedures remain unchanged. Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July. Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment. To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change. Read more here.

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Problematic earwax symptoms

Outright hearing loss and in-ear issues caused by earwax can be difficult to distinguish. Here are the symptoms to look out for.

If you’ve noticed any of the symptoms below, they may be an indicator of impacted, excessive or dry earwax. While some signs are shared with broader hearing loss, many are specific to a wax-related cause. Get in touch to hear about the solutions we can offer, or read more here.


Internal sounds – such as chewing, breathing, your heartbeat and your own voice – can no longer escape out of the ear and are therefore heard much louder inside your head.


An increase in air pressure due to the wax inside the ear canal can inadvertently stimulate the organ of balance, located inside the inner ear, causing vertigo.


Similar to vertigo, an increase in air pressure due to the wax inside the ear canal can inadvertently
stimulate the facial nerve, located inside the middle ear, causing you to cough.


Tinnitus is a ringing/whistling/buzzing type of sound that originates from inside your ear and can only be heard by you – not anyone else around you. Read more information about tinnitus here.

Conductive hearing loss

Wax restricts sound waves from travelling efficiently through the ear canal and vibrating against the eardrum, resulting in some degree of hearing loss.

Whistling hearing aid

Sounds which are amplified by the hearing aid are reflected back out of the ear due to the wax, causing acoustic feedback (ie whistling) of the hearing aid.

Itchiness or irritation

Wax that is impacted – especially dry wax – will rub against the side of the ear canal upon any jaw movements, likely causing some discomfort.

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