Our COVID procedures remain unchanged. Since the pandemic started, we have all been expected to wear masks in public spaces as part of the government regulations. As a result of the vaccination roll-out, the Government made the requirement for wearing face masks in public optional from 19th July. Our priority has always been to ensure we take measures to protect our clients and staff. We have provided more than 10,000 masks since we re-opened and gallons of hand sanitisers in our effort to provide a COVID secure environment. To date, we have not yet had updated information from our governing bodies or the Government. Our procedures remain the same but we will provide a further update should anything change. Read more here.

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Planning your visit

We’ve found that many customers like to feel prepared ahead of testing or treatment. Here’s what you can expect on the day.

In order to help you feel as comfortable and prepared as possible ahead of your appointment, we’ve put together some helpful insights into what you should plan for and expect during your visit.

Bring someone with you

It’s really useful to have a family member, friend or carer with you for your assessment. Having someone there can be an invaluable resource – not just for your audiologist, but also for you. It can help calm any butterflies, and we may also be able to get a better understanding of your condition and learn communication strategies to help you.

No small spaces

All our hearing tests are non-obtrusive, pain-free, and performed in a sound-treated room, so there is no need for you to enter a small, claustrophobic booth.

Lots of information

Medical appointments of all varieties can be overwhelming, with a lot of information to take in. Your audiologist will discuss the results of your hearing test, deliver any recommendations, and may carry out demonstrations to help you see what wearing hearing aids is like.

Evidence-based results

During the Full Diagnostic Assessment, we rely on a minimum of four different tests to understand your level of hearing loss and, more importantly, appraise your hearing ability.

FREE 30-day, no-obligation trial

If a hearing aid is a suitable solution for you, you could be experiencing better hearing within just a few days, with our free 30-day no-obligation trial. We will find the best hearing aid to suit your personal circumstances, type of hearing loss, lifestyle and budget.

    What type of appointment do you need?

    If you’re concerned that you may be suffering with hearing loss or troublesome earwax, start by taking our quick and easy quiz. By answering a few simple questions, we’ll be able to understand more about your hearing and advise on the next steps to take. You’ll be on the road to better hearing in less than five minutes.

    What type of appointment do you need?

    Do you currently wear a hearing aid?

    Have you been told previously you have hearing loss?

    Do family members or friends complain the TV or radio is too loud?

    Do you struggle following people speaking in noisy situations?

    Do you have to ask people to repeat themselves?

    Do you hear a ringing or a humming noise?

    Do you worry your hearing isn’t as good as it used to be?

    Full diagnostic assessment - £80*

    The full 1.5 hour diagnostic assessment is nonobtrusive and pain-free. It will thoroughly assess all the components of your hearing pathway from your outer ear, through your middle and inner ear and the auditory processing centre of your brain.
    *redeemable against the purchase of hearing instruments.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    FREE Hearing Test/Ear Health Check

    We offer a free 30 minute hearing test/ear health check to see what might be causing the symptoms you are experiencing. This check may result in an additional appointment to resolve or investigate further, or we can advise accordingly.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    If you have any other symptoms of hearing loss, contact us to discuss your concerns.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    Has your GP surgery confirmed you have excess earwax?

    Have you been oiling your ear for 2-3 days?

    Have you experienced any of the following symptoms? Earache, itchy ear or a blocked feeling in your ears?

    Do you feel your hearing has recently changed?

    Do you hear a ringing or a humming noise?

    Do your ears block when you shower or go swimming?

    Earwax Removal

    Our audiologists are ENT- trained to offer safe and effective endoscopic earwax removal. Once the wax is removed, there is often instant relief from the symptoms you have been experiencing.

    Earwax removal £80.00

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    Oil the ear pre appointment

    Book an earwax removal appointment which allows you to oil for 2-3 days beforehand.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    FREE Ear Health Check

    We offer a free 15 minute ear health check to see what might be causing the symptoms you are experiencing. This check may result in an additional appointment to resolve or investigate further, or we can advise accordingly.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

    If you have any other symptoms of hearing loss, contact us to discuss your concerns.

    Book appointment Start again

    or call 01223 661399 to arrange an appointment

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